Terms & Conditions — akar69

In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise.

By accessing or using the Platform in any capacity — including browsing, registering an Account, depositing funds, or placing a Wager — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any provision of these Terms, you must immediately cease all use of the Platform and close any Account you hold. Continued use of the Platform after any amendment to these Terms constitutes acceptance of the revised Terms.

To open and maintain an Account on the Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis thereafter:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. akar69 is strictly an adults-only platform. Players under 21 are prohibited from registering or placing Wagers under any circumstances.
• You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited under applicable law.
• You must not be a resident of, or accessing the Platform from, any Restricted Region.
• You must not be a current or former employee, contractor, officer, or director of the Company or any of its affiliated entities, nor an immediate family member of any such person.
• You must have full legal capacity to enter into a binding agreement under the laws of your country of residence.
• You must not currently be subject to a self-exclusion order, deposit limit restriction, or account suspension imposed by the Company.

Each Player is permitted to hold one Account only. The registration of multiple Accounts by a single individual — whether under the same or different personal details, email addresses, device identifiers, or IP addresses — is strictly prohibited and will result in the permanent closure of all associated Accounts and forfeiture of any Balance held therein.

During registration you are required to provide accurate, current, and complete information, including your full legal name as it appears on your government-issued KTP (Indonesian national identity card), a valid email address, an active Indonesian mobile phone number, and your date of birth. You are responsible for keeping this information up to date throughout the lifetime of your Account.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your password and any two-factor authentication codes. You must not share, transfer, or sell access to your Account to any third party. The Company accepts no liability for any losses resulting from unauthorised access to your Account where such access resulted from your failure to maintain reasonable security over your credentials.

If you suspect that your Account has been accessed without your authorisation, you must notify the Company immediately at [email protected]. The Company will take reasonable steps to secure the Account pending investigation.

Prior to processing any withdrawal request, and at any point the Company deems necessary for compliance purposes, Players are required to complete the KYC identity verification process. KYC verification requires submission of the following documents:

• Proof of Identity: A clear, legible photograph or scan of your KTP (Indonesian national identity card) or valid international passport.
• Proof of Address: A recent utility bill, bank statement (from BCA, BRI, BNI, Mandiri, CIMB Niaga, or another recognised Indonesian bank), or official correspondence issued within the last three months and showing your full name and residential address.
• Proof of Payment Method: A photograph of the front of any bank card or a screenshot of any e-wallet account (OVO, DANA, GoPay) used to deposit funds, confirming the account holder's name matches the registered Account name.

The Company reserves the right to request additional documentation where the above documents are insufficient to satisfy its verification obligations. Withdrawal requests will remain on hold until KYC verification is successfully completed. The Company processes KYC submissions within 24 business hours of receipt of complete documentation.

All KYC documents are handled in accordance with the Company's Privacy Policy and are stored using 256-bit SSL encryption. Documents will not be shared with third parties except as required by applicable law or the Company's licensing obligations.

akar69 accepts deposits via the following payment methods for Indonesian Players:

• Bank Transfer: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia).
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 50,000 per transaction. There is no maximum deposit limit set by the Company, though individual bank and e-wallet providers may impose their own transaction limits. Deposits are credited to your Account Balance in real time or within five minutes of confirmed receipt by the Company's payment processor, subject to standard banking processing times.

All deposits must be made from a payment account that is registered in your own name. Deposits from third-party accounts — including accounts belonging to family members — are not permitted. Any deposit found to have originated from a third-party source may be reversed, and the Account may be suspended pending investigation.

Players may submit withdrawal requests to the same payment method used for their most recent deposit, subject to successful KYC verification and compliance with the wagering requirements applicable to any active Bonus Funds in the Account.

The minimum withdrawal amount is Rp 100,000 per transaction. akar69 charges zero fees on all withdrawal transactions. The Company targets a processing time of 15 minutes on average for withdrawals submitted during Indonesian banking hours (08:00–20:00 WIB, Monday to Friday). Withdrawals submitted outside of banking hours are queued and processed from 08:00 WIB on the following business day.

The Company reserves the right to conduct additional security checks before processing any withdrawal of Rp 5,000,000 or above. Such checks will be completed within 24 hours of the withdrawal request. During any such review, the withdrawal request will be held in a pending state; the funds remain in the Player's Account and the Player retains full access to the Account for all other purposes.

akar69 reserves the right to decline a withdrawal request and request supporting documentation if there is reasonable cause to suspect fraudulent activity, money laundering, or a breach of these Terms & Conditions.

akar69 offers a range of promotional incentives including welcome bonuses, reload bonuses, cashback offers, free-bet credits, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major sporting fixtures including BRI Liga 1 season openers and FIFA World Cup qualifiers.

All Bonus Funds are subject to wagering requirements unless explicitly stated otherwise in the specific promotion's terms. The standard wagering requirement for deposit-match bonuses is 10x the bonus amount on eligible games within 30 calendar days of the bonus being credited. Bonus Funds that have not met the applicable wagering requirement by the expiry date will be forfeited automatically.

• Only one active welcome bonus may be claimed per player, per household, and per device.
• Bonus Funds may not be transferred, withdrawn as cash, or exchanged for any other form of value until the applicable wagering requirement is met in full.
• The Company reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Where a promotion is withdrawn mid-cycle, Players who have already opted in will be given a reasonable additional period to complete any applicable wagering requirement.
• Participation in any promotion is subject to these Terms & Conditions in addition to any promotion-specific terms published alongside the relevant offer.
• The Company reserves the right to withhold bonus winnings if it has reasonable grounds to believe that a Player has exploited or abused a promotion, including through the use of automated wagering strategies, collusion, or the creation of multiple Accounts.

The following activities are strictly prohibited on the Platform. Any Player found to have engaged in prohibited conduct may have their Account suspended or permanently closed, their Balance forfeited, and may be reported to relevant authorities where applicable law requires:

• Registering more than one Account, whether under the same or different personal details.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other interaction with the Company.
• Using the Platform for any money laundering, fraud, or other criminal activity.
• Using automated software, bots, scripts, or any artificial intelligence tools to place Wagers or exploit the Platform's systems.
• Exploiting software errors, glitches, or technical faults to gain an unfair advantage. Any winnings derived from such exploitation are void.
• Engaging in any form of collusion with other Players or with Company staff to manipulate game outcomes or odds.
• Placing Wagers from a jurisdiction classified as a Restricted Region, whether directly or through the use of a VPN, proxy server, or other IP-masking technology.
• Depositing funds from a payment account that does not belong to the registered Player.
• Engaging in any conduct that disrupts, degrades, or attempts to interfere with the technical operation of the Platform.

All content on the Platform — including but not limited to the akar69 name, logo, design, text, graphics, user interface elements, game interfaces, and software — is the proprietary intellectual property of the Company or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any portion of the Platform's content without the Company's prior written consent.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled maintenance windows will be communicated to Players in advance wherever practicable.

In no event shall the Company's aggregate liability to any Player arising out of or relating to these Terms exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim, or Rp 10,000,000, whichever is lower.

The Company reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, if it has reasonable grounds to believe that:

• The Player has breached any provision of these Terms & Conditions.
• The Account is being used for fraudulent, deceptive, or criminal purposes.
• The Player has provided false or misleading information during registration or KYC.
• Continued operation of the Account poses a compliance, legal, or reputational risk to the Company.
• The Player is a minor or has been found to be under 21 years of age.

Where an Account is suspended pending investigation, any real-money Balance held at the time of suspension will be preserved and returned to the Player via the original payment method if the investigation concludes without a finding of fraud or material Terms breach. Bonus Funds will be forfeited in all suspension scenarios pending outcome.

Players may voluntarily close their Account at any time by contacting support at [email protected]. Upon voluntary closure, any remaining real-money Balance will be processed as a withdrawal to the Player's verified payment method within five business days.

akar69 is committed to promoting responsible gambling. We provide a suite of player-protection tools, including deposit limits, session-time reminders, cooling-off periods, and self-exclusion options of up to 90 days. Players who believe their gambling may be causing harm are encouraged to use these tools and to contact our support team immediately.

Full details of our responsible gaming framework, self-exclusion procedures, and third-party support resources are set out in our dedicated Responsible Gaming Policy. By using the Platform you acknowledge that gambling carries financial risk and that the Platform is intended solely for entertainment purposes for adults aged 21 and over.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its international gaming licence. The Company operates under an internationally recognised gaming licence and complies with applicable anti-money laundering and player protection regulations.

Nothing in this clause limits any statutory rights you may hold under the laws of your country of residence that cannot be excluded or modified by contract. Indonesian Players retain all consumer protection rights granted under applicable Indonesian law to the extent those rights are not incompatible with these Terms.

The Company reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Players via a notice posted prominently on the Platform and, where the Company holds a verified email address for the Player, by direct email notification. The revised Terms will take effect no sooner than seven calendar days after the notice date, except where immediate amendment is required for legal or regulatory compliance reasons.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you object to any change, you must stop using the Platform and may close your Account in accordance with Section 12 above.

For any questions, complaints, or clarifications regarding these Terms & Conditions, please contact the akar69 support team. Our Indonesian-speaking agents are available 24 hours a day, seven days a week.

We aim to acknowledge all written enquiries within 2 business hours and to provide a substantive response within 24 hours of receipt.