Your privacy matters to us. This policy explains exactly what personal data akar69 collects, why we collect it, how we store and protect it, and what rights you have over your own information as a player on our platform.
📅 Last Updated: 1 January 2026This Privacy Policy ("Policy") describes how akar69 ("the Company", "we", "our", "us") collects, processes, uses, and safeguards the personal data of individuals ("Players", "you") who access or use the akar69 platform at https://akar69.cam. Please read this Policy carefully alongside our Terms & Conditions. By registering an account or continuing to use the platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.
Terms not otherwise defined in this Policy carry the same meaning as in the akar69 Terms & Conditions. The following additional definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identity document number, email address, phone number, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, disclosure, or deletion. |
| "Data Controller" | akar69, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third party that processes Personal Data on behalf of and under instruction from the Company. |
| "KYC Data" | Identity verification documents including KTP (Indonesian national identity card), passport, proof of address, and payment method verification materials. |
| "Cookie" | A small data file placed on your device by the platform to support session management, analytics, and personalisation functions. |
akar69 is an internationally licensed online betting and live casino platform serving players primarily in Indonesia. We have been operating since 2017 and currently serve over 2.5 million registered players from Jakarta, Surabaya, Bandung, Medan, Bali, and across the Indonesian archipelago.
As the Data Controller for all Personal Data collected through the platform, akar69 is responsible for ensuring that data processing activities comply with applicable international data protection standards. For all privacy-related enquiries, players may contact us at [email protected].
akar69 collects Personal Data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third parties where permitted by law. The categories of data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, passport number, nationality | Registration form; KYC submission |
| Contact Data | Email address, Indonesian mobile phone number, residential address | Registration form; account settings |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Payment processing; transaction records |
| KYC Documents | Scanned KTP, passport copy, proof of address documents, payment method verification images | KYC verification process |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, session timestamps, geolocation (city/region level) | Automatic collection via platform |
| Usage Data | Pages visited, games played, wager amounts and frequencies, session duration, feature interactions, search queries on platform | Automatic collection via analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Marketing Preferences | Promotional opt-in and opt-out records, preferred communication channels | Account settings; consent forms |
akar69 uses your Personal Data only for the purposes for which it was collected and for compatible purposes where a clear legal basis exists. Our primary purposes are:
Every processing activity carried out by akar69 rests on one of the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual necessity | Account registration, KYC verification, deposit and withdrawal processing, game access, customer support |
| Legal obligation | AML/KYC compliance, age verification, licensing authority reporting, law enforcement requests |
| Legitimate interests | Fraud detection, platform security, responsible gaming monitoring, platform analytics and improvement |
| Consent | Marketing communications, non-essential cookies, promotional profiling |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any promotional email or contact [email protected].
akar69 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:
All third parties with whom akar69 shares Personal Data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to handle the data in accordance with applicable data protection law.
akar69 operates internationally, and your Personal Data may be transferred to, stored on, or processed by systems located outside of Indonesia. In all such cases, the Company takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, data processing agreements, and ensuring that recipient jurisdictions maintain an adequate level of data protection.
Where Personal Data is transferred to third-party game providers or payment processors operating in other jurisdictions, those transfers occur solely to facilitate the delivery of services you have requested. The Company does not transfer your Personal Data to jurisdictions known to have inadequate data protection frameworks without implementing additional protective measures.
akar69 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years after account closure |
| KYC Documents | Duration of account plus 5 years after account closure (regulatory requirement) |
| Financial Transaction Records | 7 years from the date of the transaction (AML compliance requirement) |
| Support Communications | 3 years from the date of the interaction |
| Usage and Technical Data | 13 months on a rolling basis |
| Marketing Preference Records | Duration of consent plus 3 years |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised and aggregated data may be retained indefinitely for analytical purposes.
akar69 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. The cookies we deploy fall into the following categories:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform, though some personalisation features may not function as intended. Most modern browsers allow you to block or delete cookies; please refer to your browser's help documentation for instructions.
As a player and data subject, you hold the following rights in relation to your Personal Data held by akar69. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.
Please note that some rights are subject to limitations. For example, the right to erasure does not override our obligation to retain KYC and financial transaction records for the periods required by our licensing and AML compliance obligations. We will explain any applicable limitation when responding to your request.
akar69 implements a layered security framework designed to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our key security measures include:
The akar69 platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or store Personal Data from any person under the age of 21. Age verification is a mandatory component of the account registration and KYC process.
If the Company becomes aware that Personal Data has been collected from a person under 21 — whether through a misrepresentation made during registration or any other means — the Account will be suspended immediately, all pending wagers will be voided, deposited funds will be returned to the originating payment source, and all associated Personal Data will be permanently deleted from our systems within 72 hours of confirmation.
If you believe that a minor has registered an account on the platform, please contact us immediately at [email protected] so that we can take immediate action.
The akar69 platform integrates third-party game content from studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. These providers operate their own certified systems and may collect limited technical data (such as session identifiers) as part of delivering their game content. akar69 does not transmit your full personal profile, financial data, or KYC documents to any game provider.
The akar69 platform does not embed third-party social media plugins, advertising networks, or cross-site tracking pixels. Any links within our platform that may lead to third-party websites are clearly identified; once you leave the akar69 domain, this Privacy Policy no longer applies and you should review the privacy policy of the relevant third-party site.
akar69 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. Material changes will be communicated to players via a prominent notice on the platform and, where we hold a verified email address for your account, by direct email notification at least seven calendar days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage players to review this Policy periodically. Your continued use of the akar69 platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please contact the akar69 privacy team. Our support staff include Indonesian-speaking agents available around the clock to assist you.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Indonesian players may also seek redress through applicable Indonesian consumer protection channels.
These are the practical data protections every akar69 player benefits from — built into the platform from day one, not added as an afterthought.
Our support team is available 24/7 to help with any data-related request. You can also review our full Terms & Conditions or visit our FAQ for quick answers.